![]() (Right click and run as admin if using Vista or Windows7) Then attach the new C:\ MGlogs.zip file that will be created by running this. Now run the C:\MGtools\ GetLogs.bat file by double clicking on it. ![]() log file present, and attach the contents of that document back here in your next post. NOTE: If you are unable to copy/paste from this window (as will be the case if the machine was rebooted), open Notepad ( Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTM\MovedFiles folder, and open the newest. Yes safe mode is needed most of the time because services remain active. After that I reboot in safe mode and run this batch. If it doesnt what I do is reinstall, then uninstall. ![]() It should open a captcha box and ask if youre sure.
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